Effective communication plays a crucial role in healthcare interactions, impacting patient outcomes and creating a harmonious work environment. In this webinar, international experts and practitioners discussed how to become more empathetic and effective communicators under challenging conditions.
Key Learning Objectives
- Explored the vital role of emotional competence in communication.
- Introduced the iCARE-Haaland model, an intensive training programme now available on CONNECT.
- Heard from healthcare practitioners who have utilised and benefited from the iCARE-Haaland training.
- Learned of practical strategies utilizing active listening techniques, empathy-building practices, and managing emotions effectively in challenging situations.
Webinar Recording
Watch the full video recording of the webinar session below:
Chair & Speakers' Biographies
Jaom Fisher
Chair | Research Enrichment Manager, OUCRU Vietnam
Social work and community development background across multiple countries. Focuses on enhancing the capacity of researchers and healthcare workers to engage with their communities, with 14 years of experience in Vietnam.
Ane Haaland
Speaker | Social Scientist & International Trainer
Developed and implemented the iCARE-Haaland training model in collaboration with health personnel in nine countries. Uses reflective learning over time to inspire deep and sustainable learning, reducing burnout and conflict.
Mwanamvua Boga
Speaker | Nurse Manager & Lead Trainer, KEMRI
Registered Nurse with a higher diploma in critical care nursing and a Masters in Clinical Trials from LSHTM. She is a Global Award Winner of "Heroines of Health (2017)", sponsored by Women in Global Health.
Dr. Florence Murila
Speaker | Consultant Neonatologist, Kenyatta National Hospital
Senior Lecturer at the Department of Paediatrics and Child Health, University of Nairobi. Instructs and mentors undergraduate and postgraduate medical students in complex clinical environments.
Nancy Mburu
Speaker | Paediatric Nurse & NEST360 Mentor
Accomplished healthcare professional dedicated to neonatal health. Serves as a mentor with NEST360, contributing her expertise and experience to empower the next generation of healthcare providers.
Dr. Isra Hassan
Speaker | Consultant Anaesthetist, University Hospital of Wales
Completed anaesthetic training in the Wales deanery and served as the elected senior trainee representative for the Welsh School of Anaesthesia and the Royal College of Anaesthetists Welsh Advisory Board.
Dr. Thomas Kitchen
Speaker | Consultant Anaesthetist & Director of Canopi
Director of Canopi, a mental health support service for health and care staff in Wales. Passionate about how emotional wellbeing relates to performance and compassionate leadership in health services.
Webinar Agenda (GMT Times)
12:00
Webinar Start & Welcome Introductions
Opened by Jaom Fisher, Chair.
12:10 - 12:30
Introducing Emotional Competence and Healthcare Context
Presented by Ane Haaland and Mwanamvua Boga.
12:30 - 12:40
Introducing the iCARE-Haaland Model
Presented by Ane Haaland.
12:40 - 13:00
Sharing of Experiences by Healthcare Professionals
Insights from Dr. Florence Murila, Nancy Mburu, Dr. Isra Hassan, and Dr. Thomas Kitchen.
13:00 - 13:20
Interactive Session with Discussion and Q&A
Open floor for participants to ask questions to the expert panel.
13:20 - 13:30
Impact of Utilizing Model Within Healthcare Work - Results & Conclusions
Concluding remarks by Ane Haaland.
13:30
Webinar Close
End of the virtual session.
Event Resources & Materials
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