Start the learning process

Phase 1: Discovery (pdf)

Self-observation “in action” and reflection to discover, using guided weekly tasks, on a set of specific aspects of communication and emotions. Monthly meetings to discuss learning; distribute new tasks.

Aim: Strengthen participants’ self-awareness about their own communication behaviors and the effects when dealing with patients and colleagues, and start a change process.

Duration: 1–4  months. On the job/ during regular work hours

Individual learning: Baseline + self-observation and reflection tasks/tools 

 

  • The discovery phase: Introduction, preparation, administration   Section 1,2,3
  • Baseline questionnaire   Section 4.1 
  • Self-observation and reflection tools (13 tasks over 3 months)    Section 4.2
  • Pack 1: Discovering communication habits and learning needs (4 tasks)   Tasks 1–4    Section 4.3
  • Pack 2: What makes you irritated, and angry (4 tasks)    Tasks 5–8    Section 4.4 
  • Pack 3: Patient-centred care; dealing with anxiety, research (4 tasks)    Tasks 9–13    Section 4.5 
  • Additional tasks for Wales doctors 16 tasks (all phases)   Section 4.6 
  • Most Significant Change Stories and examples of insights    Section 4.7 
  • How to analyse observation and reflection tasks and prepare for workshop    Section 5