Training process:

Deepening the learning about emotions

Phase 4: Follow-up Workshop

Follow-up workshop: Interactive and informed reflection – Experience based learning methods to summarize and anchor learning to daily challenges faced by participants. Further linking of learning to theories, especially on emotionally challenging situations (such as anger, burnout, death and dying, and handling power and bullying).

Duration: ½ – 3½ days

Central place/ full time

Aim: Deepen understanding of issues, especially on emotions. Confirm and appreciate learning; strengthen confidence; empowerment. Skills training, with feedback. Linking participants’ own observations to a number of theories.

Training of Trainers: See the separate chapter in the Manual (part A)

The workshop has 11 modules:

  • Module 6 (1a): Introduction to the follow-up course: Gold standard communication and emotional competence strategies with patients and colleagues (pdf) (powerpoint)

  • M6 (1b): The Big Changes: Feedback from endlines and observation tasks:
  • Confirmation of growth, and Challenges we still have (pdf) (powerpoint)
  • M7 (2a): The many faces of anger: Recognize, acknowledge and handle with respect (pdf) (powerpoint) 
  • M7 (2b): Managing conflict with emotional competence: From confrontation, to Stepping Back, and Dialogue (pdf) (powerpoint) 
  • M7 (2c): Using power with awareness and emotional competence (pdf) (powerpoint) 
  • M7 (2d): Recognizing bullies in the medical profession: Using emotional competence to confront and prevent bullying (pdf) (powerpoint) 
  • M7 (2e): We can’t always Cure, but we can always Care: Managing death and dying with emotional competence (pdf) (powerpoint) 
  • M7 (2f): Personal + impersonal language and communication, and its effects: Professional distance, or professional closeness? (pdf) (powerpoint) 
  • M7 (2g): Why do providers burn out? What can we do? Using emotional competence to prevent or handle burnout (pdf) (powerpoint) 
  • M8 (3a): Working with emotional competence in a research environment: Understanding and communicating about the difference between research and treatment (pdf) (powerpoint)
  • M8 (3b): Strategies for effective information and communication: Communicating with awareness and emotional competence (pdf) (powerpoint)